Frequently Asked Questions
What Trading Platforms are compatible with our Software ?
All our products are designed for Ninjatrader
Are upgrades included ?
Yes, all users can always download the last version available of any purchased product at no cost.
Each time we upload a new version to the website, the current users are notified.
Is the upgrade to Ninjatrader 8 Included ?
Yes, We will be uploading the converted versions for Ninjatrader 8 as we finish and test them.
On How many computers can I install the Software ?
Each product is licensed to be used on 2 computers
How can I purchase on this website ?
You create a user (top of the site)
Add your product/s to the Cart
Go to Checkout and finish the purchase
How do I get the Software ?
Once finished the purchase you have the software listed on "My Downloads" Section
You also receive an email from us with additional information depending on the product
How can I pay ?
We use PayPal, which accepts all kind of credit and debit cards as also bank accounts.
Can I test the software ?
We do not offer Free Trials
All our products are tested and work as explained on the product page details or its corresponding videos.
If any user finds a bug, or malfunction after a new Ninja release, we analyze and fix it.
Can I return or get a refund if I dont like it ?
Once the software is downloaded there are no returns or refunds.
Once downloaded the software, how is the install process ?
You download a zip file from the website. You will need to remember the folder where it is located.
Go to Ninjatrader Menu, File, Utilities, Import Ninjascript and then, find and select the downloaded zip file.
What do I need to enable the software on my computer ?
You will receive instructions on the purchase email explaining how to get the machine id from your computer.
Then send us your machine id so we can enable it.
Same applies if you change your computer ; please inform us your old and new id so we can update the database.
How can I use a Discount Coupon Code ?
Add your Product/s to the Cart, Click on the Cart ( Top Right Icon ), select View Cart
Click on Use Coupon Code, type your Coupon Code and click Apply
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RISK DISCLOSURE :
Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones financial security or life style. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.
HYPOTHETICAL PERFORMANCE DISCLOSURE :
Hypothetical performance results have many inherent limitations, some of which are described below. no representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. for example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.